Troubleshooting / FAQ

Troubleshooting / FAQ

​Bruetta is a new brewing system. Your controls for this brewing system are amount and heat.

Our system works wonderfully but may require a bit more precision than you are used to.

Bitter Taste   |   Use less tea and/or slightly cooler water.

Use a little less tea next time, but here are more tips…

Bruetta DOES work when used according to instructions (1-2 BruSpoons) it will not get over-bitter.
(At least not for hours.)

  • Don’t use mounded heaps to start with. Our teas are blended so that just 1-2 evenly-topped BruSpoon is generally right for hot tea (2-3 for iced) but you can further adjust to taste with more or less from there.
  • Start on the low side for Black Tea and even lower for Green Tea. More Herbal Tea is generally fine.
  • Your water may be hotter than the recommended 175-190 degrees. Try waiting 30 seconds from a boil and/or pouring the hot water into an intermediary cup, then into the cup with your tea. Try doing that twice for green tea.
  • If you are making iced tea, you can also put the ice in sooner. 

Weak, Watery Taste   |   Use more tea and/or hotter water.

Most likely your water source is not hot enough, or you may need to use more tea.

You can also try stirring or swirling the cup a bit.

If it is still an issue:

Though most water cooler hot spouts are hot enough, some are not, or at least not right after someone else has used the hot water. Consider getting an electric tea kettle. Most are very affordable and the better ones have specific temperature settings for various types of tea.

If you do get an electric tea kettle, pull it out from under cabinets to avoid steam discoloring the cabinets like this: 

Bad or Unexpected Taste   |   Check your water source.

Here are some ways to identify and address water quality…

Good water is critical for good tea, but this key factor is often overlooked.

  • Test it by trying a different water source if possible.
  • A filter might help and a water service definitely will. Filter companies can test your water to recommend the right type of filter.
  • Start with fresh water from the cold tap. Hot water heaters can effect flavor and water that has been sitting for hours or previously boiled much of the oxygen a good cup of tee requires. But this point is for the connoisseur… most of us will not notice this.
  • Other factors: some tap water is made alkaline to prevent pipe corrosion but the optimum PH for tea is 5 (slightly acidic.) Soft water contains less chemicals and minerals the soft water. A salty taste, bleach smells, or sulfur smells are signs of bad water.

Can I Mix Flavors?   |   Yes!

Yes, Absolutely! That’s one of the advantages of the Bruetta system. Just remember to not add more than the recommended amount in total to start with, especially Green or Black teas, though you should be fine to exceed the 1-2 Bru-Spoons when mixing in Herbal.

Can I Re-Steep?   |   Yes!

Yes, Absolutely! We don’t recommend reusing the lid over multiple days unless sanitized, but other than that, yes! Re-steeping is another advantage of the Bruetta brewing system!

My Filter Fell Out   |   This is rare.

Apologies. This is rare but it does occasionally happen, particularly if you are reusing it and rinsing it out. When removing/rinsing the filter, be sure to give it a good poke when reinserting it, particularly along the edges. You can let us know if it happens often under normal one-time use but it shouldn’t be a problem.

Uneven Use of Cups vs. Lids   |   Try our “You Choose the Sleeves”

Try our 6 Sleeve or 12 Sleeve “You Choose the Sleeves” boxes for a custom assortment and order your teas separately rather then reordering a “kit.”

Is Bruetta “Green?”   |   Yes, the materials ARE recyclable but local capabilites vary.

Yes. The materials in Bruetta’s paper cups and plastic lids ARE recyclable.

However: be sure to check with your local waste management service to verify what they will accept, and you should probably rinse both pop the filter out.

Every city is different because local services invest indifferent technologies with different capabilities, and unfortunately many services can not take them, at least not once used.

We are keeping an eye out for new, more universally sustainable materials as they are developed but so far we do not believe there is a reasonable alternative suitable for hot beverages or sorting problems. Until then, it is important to understand local capabilities in each case, because getting it wrong can be worse than not recycling as it could contaminate the batch. When in doubt throw it out.

We do have a reusable BPA reusable plastic cup  available now and a stainless steel travel mug version coming soon!

What are the materials?   |   Polyethylene and Polystyrene (like most to-go cups.)

Our cup and lid (minus the filter) are standard for to-go coffee cups, so you can treat them as you are doing for those now. Most recycling facilities also require rinsing.

  • Bruetta cups ARE recyclable and compostable in facilities that can process paper cups with Polyethylene liners. 
  • Bruetta lids with the filter removed ARE recyclable in facilities that can process Polystyrene. 
  • Bruetta filters ARE recyclable, in facilities that accept Polyurethane.  

Free Shipping Requirements   |   Free over $50 BUT cups and lids are excluded.

Most items on orders that include $50 or more will ship for free. The exception cups and lids.

Cups and lids will always include shipping as they are bulky commodity items.

For more information please see our Free Shipping Policy.